Refund and Return policy


1.1.  You have the right to cancel your order within 5 working days after the day on which the order was placed, provided such order is cancelled in writing and despatched to Ketler Presentations by faxing your cancellation request to +27 (0)11 468-2512 or e-mailing .

1.2.  In the event that the ordered goods have already been dispatched on the date of receipt of your cancellation request, you must return the goods to us within 30 days of the dispatch of the cancellation request. Within 30 days of receipt of the goods by ourselves and if the goods are found to be in order, we will refund you the purchase price paid for the goods less any reasonable delivery costs incurred in the dispatch of the goods.

1.3. If you do not return the goods within 30 days of your receipt thereof, you will be deemed to have accepted the goods and will be liable for the purchase price thereof.

1.4.  Should the goods be demonstrated to be defective, you are required to contact us in writing within 5 days of receipt of your order.

1.5.   Cancelled and/or returned orders are subject to the delivery charges payable by yourself. However, if the goods are proved to be defective in any respect, you will not charge you the delivery charges.


Ketler Presentations will pay over the refund to the credit card used at the time of purchase upon receiving the returned goods. Please allow 30 days for the refund to appear on your credit card statement. If you have made payment by any other means we will send you a cheque or will transfer the refund via Electronic Funds Transfer.  


Ketler Presentations chooses as its domicilium citandi et executandi for all purposes under the website, including in the giving of any notice, the payment of any sum, the serving of any process, as follows:

Attention: Trevor Ketler
647 Kenilworth Street
Kyalami Estates
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