| Course Title |
Summary |
 Courses
|
| Brainstormer Facilitator |
Master the art of Brainstorming by knowing and understanding the role of the facilitator. |
| Customer Care |
Ensure a good relationship with the customer to guarantee ongoing and repeat business. |
| Effective Exhibitor |
Learn the ways that reap the rewards by ensuring that all your events and exhibitions are successful, productive and cost effective. |
| Human Factors |
The Human Factor is at the heart of most problems in everyday business life. This course will assist in developing employees to prevent potential problems becoming real problems. |
| Leadership & Assertiveness |
Turn managers into effective leaders by developing their skills through the use of assertiveness and Human Relation skills. |
| Master Of Ceremonies |
Develop confidence and assertiveness in the role of a MC. Know and understand the duties and expectations of an MC. |
| Performance Management |
Motivate your team to 'want' to perform. Obtain their buy-in into changes, structures, performance and loyalty towards management and the organisation. |
| Power Selling |
Turn any prospect into a satisfied customer. Find out exactly what makes the prospect tick and be in control to successfully manage right decisions ensuring long relationships are maintained. |
| Presentation Skills |
Get your audience to eat out of your hand every time you present. Motivate, entertain and wow them to ensure buy-in before the end of the presentation. |
| Team Building |
Learn the skills to understand the team, it’s functions, strengths, weaknesses and abilities by becoming familiar with the team dynamics and utilising these for successful results. |
| Telemarketing |
Ideal for Call centre personnel or those that deal extensively on the telephone. Placing a picture of the caller behind the voice is a skill to be learnt that will assist in more successful call rates. |
| Time Management |
In our busy environment, there is never enough time to do all the activities we want to do. As a result, we focus on less important issues whilst overlooking the important one’s. This results in frustration and a lack of personal satisfaction. |
| Train The Trainer |
The purpose of any training is to transfer information. The more successful this is, the more successful the outcomes. |
| Negotiation Skills |
The objective is to provide a deeper insight into the negotiation process. The programme provides delegates with the skills needed to master win/win negotiations, gain confidence in interpersonal skills, how to anticipate responses and manage them as well as managing the transition from sales to negotiation. |
| Project Management |
Combining the most recent advances in project management research with the practical, hands-on experiences of project managers, this program offers a unique blend of the “what to” and “how to” of project management and leadership. |
| Supervisory Skills |
The delegate will have the skills to develop and enhance more positive attitudes towards themselves, their peers and subordinates, and through this, develop stronger bonds that will give them a clearer view of their development within the organisation. |
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