Problem solving techniques skills

Objectives

The objective of this programme is having the ability to understand the methodology of solving problems and knowing the steps to reach a positive outcome. The delegates will be able to identify different personality styles and relate to each other in order to solve issues.

Accreditation

This course is registered with the Services SETA (decision number 0494).

Outcomes

Delegates will aquire the skills to:

• know and understand the different problem solving styles
• understand performance components
• know the inference types
• understand the different interpersonal styles
• know steps in defining a problem
• identify gaps
• do a SWOT analysis.

The ability to solve problems will assist an organisation to overcome issues that may cause hostility, friction, unhappiness and unnecessary stress amongst employees, departments and management. Unsolved problems generate additional costs to organisations that can be easily avoided.

Who will benefit?

Any person who is required to solve problems in the employment capacity, social environment, personal lives. This course is ideal for project managers, company directors, management, sales people, government personnel, etc.

Duration: Half day
Delegates: Maximum 12

For more info go to corporate training home page