Power selling training course

Objectives

The objective of this programme is know and understand the needs of the customer and to successfully manage right decisions of the customer and to ensure that long relationships are maintained.

Accreditation

This course is registered with the Services SETA (decision number 0494).

Outcomes

On completion of the course, the delegates will have achieved in the following areas:

• This course is designed to develop the skills required to deal effectively with the customer, both externally and internally.
• Learn how to analyse the person both face to face and telephonically in order to build and create rapport.
• Discover ways of creating that business edge and in so doing generate more business.
• Learn to create a positive image to gain trust and respect.
• Remember names of clients and create a business edge.
• Learn the 5 steps of selling to ensure the customer makes the right decision.
• Understanding effective prospecting, marketing and account development.
• Creating a better telephone awareness.
• Smoking out hidden objections.
• Having a useful and flexible Power Presentation format.

Who will benefit?

Any person within the organisation that deals with internal and external customers, whether face to face or telephonically. Ideal for both experienced and new sales people.

Duration: 3 Days
Delegates: Maximum 12

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